Teletherapy Services

New! Teletherapy offered by Urban Balance means more accessible therapy choices. Clients can now securely receive counseling with select UB therapists online using UB's enhanced video and phone service. More and more insurance companies are reimbursing for teletherapy including Magellan, Cigna, and UBH. Urban Balance provides teletherapy services as a short-term solution for counseling needs, and shouldn't be considered a substitute for traditional therapy services.

Frequently Asked Questions About Teletherapy and Video Counseling Services from Urban Balance

What is teletherapy from Urban Balance?

UB's new remote counseling service provides therapy care through live and interactive video conferencing.

Is it an effective method for providing patient care?

Yes. Research for over 60 years has showed it is a feasible and acceptable method to deliver mental health services, with clinical outcomes that are similar to in-person treatment. Proven effective across different treatment settings and for a wide range of patient populations and ages.

Is teletherapy secure?

Yes. We use a HIPAA-compliant video platform that protects the privacy of patients and the confidentiality of personal health information. Our system uses end-to-end encryption, securing our data in transit and rest, and all our systems and policies are protected by a stringent data security access policy.

Why choose teletherapy?

Teletherapy improves access to mental health care by helping clients overcome scheduling limitations as well as restrictions on their mobility, and transportation difficulties.

Who can benefit?

All clients in need of mental health care can benefit, however patients and communities that face barriers to accessing healthcare services particularly benefit from teletherapy.

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